The design of these systems is part of the formulation of strategic plans based on the concept of managing for results. Ciudadanía offers an integrated preliminary analysis of the scope of the customers and deliveries, and the formulation of plans which in turn contains:

• The strategic circle (vision, mission, objectives and results).
• Activities to achieve the results and contribute to achieving the goals and vision and institutional mission.
• The design of output indicators, outcome and impact.
• Definition and design baseline.
• System design and operational planning instruments.
• Design of the monitoring system and its instruments.
• System design operational assessment.